This Shipping Policy explains how Omnizoom GmbH (“we”, “us”) ships the products ordered through myfitech.com. It forms part of, and should be read together with, our Terms of Service (in particular section 4, delivery and dispatch conditions) and our Refund Policy.

Last updated: 23 October 2026

1. Where we ship

We ship worldwide. Orders are dispatched from our warehouse to the delivery address you provide during checkout. If a destination cannot be served — because of carrier restrictions or import regulations — we will contact you before dispatch and agree on an alternative or cancel and refund the order in full.

2. Processing and delivery times

Delivery times depend on the destination:

  • Within Germany: usually 5–7 business days
  • Overseas: usually 7–16 business days

These periods are estimates based on our carriers’ standard service and on orders placed on a business day. Orders placed on weekends or public holidays begin processing on the next business day. Customs clearance in the destination country can extend delivery beyond the periods stated above; this is outside our control.

Where a binding delivery deadline has been agreed in writing, we will meet it. A delivery period stated above is not a fixed date unless we confirm it as such.

3. Shipping costs

Shipping costs are calculated at checkout according to the destination, the weight and the dimensions of the goods, and are shown to you in the order summary before you place the order. The total shown at checkout is the total you pay to us for shipping.

Any free-shipping promotion that is active at the time of your order is applied automatically at checkout and is shown in the order summary as well.

4. Customs duties and import taxes (non-EU destinations)

If your delivery address is outside the European Union, additional customs duties, taxes or fees may become payable by you to the customs or tax authorities of the destination country, or to the carrier acting on their behalf. These charges are not included in the price you pay us and are not reimbursed by us.

We recommend that you enquire about the applicable duties and import rules with the relevant authorities in your country before placing an order. This corresponds to section 3.2 of our Terms of Service.

5. Delivery address

We deliver to the address you specify in the order process. If you pay with PayPal, the delivery address you have stored with PayPal at the time of payment is decisive — please check it before confirming the order.

If delivery fails because an address or addressee was stated incorrectly, or because delivery is otherwise impossible for reasons within your sphere, the additional costs incurred must be reimbursed by you, unless you are not responsible for the incorrect information. Details are set out in section 4.2 of our Terms of Service.

6. Tracking

Once your order has been dispatched you will receive a shipping confirmation by e-mail containing the carrier and, where the carrier provides one, a tracking number. Delivery details are also included in your order confirmation. If you have not received a shipping confirmation within the processing period stated above, please contact us.

7. Lithium-ion batteries

Our dive torches contain lithium-ion batteries. The transport of lithium batteries is regulated, and some carriers and destinations restrict air transport or require the batteries to be shipped separately. If your order is affected, we will contact you before dispatch to agree an alternative shipping method or route. We do not ship products containing damaged or swollen batteries.

8. Damaged, lost or incorrect deliveries

Please inspect your order on receipt and contact us immediately if an item is defective, damaged in transit, or if you received the wrong item, so that we can evaluate the issue and put it right. Claims of this kind are handled under our Refund Policy, which also sets out the 30-day return period and the 14-day EU right of cancellation.

Please keep the packaging and photograph the damage where possible — carriers normally require this to process a claim.

9. Transfer of risk

If you are a consumer, the risk of accidental loss or deterioration of the goods passes to you only when the goods are handed over to you or to a person authorised to receive them. If you are acting as an entrepreneur, the risk passes as soon as we have handed the goods to the carrier. Section 4.3 of our Terms of Service applies.

10. Contact

Questions about a shipment, a delivery time or a shipping cost? Write to info@omni-zoom.com with your order number, or use the contact page.
Omnizoom GmbH, Heerdter Lohweg 212, 40549 Düsseldorf, Germany · Telephone: +49 (0)211 5502 9740